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Customer Sevice Executive

Aegis Malaysia

Specialization: Customer Service

Type: Full Time , Contract

Level: Executive

Available: 300 Position(s)

Advertised on 01 Apr 2017 , Expire on 01 Jul 2017



MYR1000 - MYR2000


Working Hours:

Based On Operation Needs

Dress Code

Dress Code:

Business Attire

Company Size

Company Size:


Response Time

Average Response Time:

1 - 2 weeks

Job Description:


• Handling all inbound calls pertaining to customer

general enquiries, complaints, comments, feedbacks

and other raising issue related to the company's


• To exceed customers expectation in terms of customer

service & accurate information.

• Work in a team to achieve the required KPI elements

and SLA.


•Candidate must possess at least a Diploma or Degree.

•Required language(s): English & Bahasa Malaysia

• Minimum 1 year of working experience in the service

industry will be an added advantage for this position.

• Fresh graduates who are interested to start their

career in a call centre are also encouraged to apply –

Full Training Provided

• Applicant must be willing to work on rotational shifts.

• Each shift consists of 9.5 working hours and inclusive

of 1 hour lunch for rest and 30 minute break time.

• 6 working day per week.


  • Higher Secondary/ STPM/ A Level/ Pre-U in Mass Communication and/or professional qualification
  • Good command of Bahasa Malaysia
  • Good command of Chinese
  • Good command of English

What's it like to work at Aegis BPO Malaysia Sdn Bhd?

Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees.
Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion


Symphony House, Pusat Dagangan Dana 1,,Jalan PJU1A/46,,Petaling Jaya,Selangor,Malaysia

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